colbet Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal data colbet collects, how it is used, and how it is kept secure across all platform interactions.

🔐 Data Protection 🗓 Effective: January 2026 🇧🇩 Bangladesh SSL Encrypted
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Last Updated: 1 January 2026. This Privacy Policy describes how colbet collects, processes, stores, and protects your personal information when you use the colbet platform. By registering an account or using any colbet service, you confirm that you have read and understood this policy.

1. Introduction

colbet ("we", "us", "our") is committed to protecting the personal data of all registered players and visitors to the colbet platform. This Privacy Policy sets out in clear, formal terms how colbet collects, processes, stores, shares, and protects personal information in connection with the operation of the colbet online gaming and sports betting platform, accessible at colbet.bet.

This Privacy Policy applies to all personal data collected through the colbet website, mobile browser interface, customer support channels, and any other colbet-operated communications. It applies to all individuals who interact with colbet, including registered players, prospective players who have initiated but not completed registration, and individuals who contact colbet support without holding an active account.

colbet is the data controller responsible for the personal data it processes in connection with the platform. All questions regarding this Privacy Policy, requests to exercise your data rights, or reports of suspected data misuse should be directed to the colbet data team via email at [email protected].

This Privacy Policy should be read alongside the colbet Terms & Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with the colbet platform.

2. Personal Data We Collect

colbet collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and in limited circumstances from third-party sources such as payment providers and identity verification services. The categories of personal data collected include:

Identity Data
Full legal name, date of birth, gender, nationality, and copies of identity documents provided during verification.
Contact Data
Mobile phone number, email address, and city or region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
Account Data
Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
Financial Data
Deposit and withdrawal transaction records, payment method identifiers (e.g., registered bKash number, Nagad wallet reference, Rocket number, Upay ID), and transaction amounts in BDT.
Gaming Activity Data
Bets placed, games played, session durations, win and loss records, bonus claims, and wagering history across all colbet products.
Technical Data
IP address, device type, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session identifiers.
Communications Data
Records of support interactions, complaints submitted, feedback provided, and promotional communications opened or acted upon.
Verification Data
Identity documents, proof of address, source of funds declarations, and any additional documentation submitted to satisfy anti-money laundering or age verification requirements.

colbet does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sexual orientation, except where such data is incidentally contained within documents provided for identity verification purposes — in which case it is held securely and not processed for any purpose other than identity confirmation.

3. How We Use Your Personal Data

colbet processes your personal data only for specific, documented purposes and on a valid legal basis for each processing activity. The primary purposes for which colbet uses your personal data are as follows:

Account Registration and Management

To create and maintain your colbet account, verify your identity and age (21+ requirement), authenticate your login sessions, and administer your account preferences and responsible gaming settings. The legal basis is performance of a contract between you and colbet.

Payment Processing

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, verify the ownership of payment methods, and maintain accurate financial records. The legal basis is performance of a contract and compliance with legal obligations.

Legal Compliance and Anti-Fraud

To comply with anti-money laundering requirements, detect and prevent fraud, identify prohibited betting patterns, enforce our Terms & Conditions, and cooperate with law enforcement or regulatory authorities when legally required. The legal basis is compliance with a legal obligation and colbet's legitimate interests in maintaining a safe and fair platform.

Customer Support

To respond to your support queries, process complaints, and maintain records of interactions for quality assurance and dispute resolution purposes. The legal basis is performance of a contract and colbet's legitimate interests in delivering effective support.

Responsible Gaming Monitoring

To monitor gaming activity for indicators of problem gambling, administer self-exclusion requests and deposit limit settings, and contact players who may be showing signs of at-risk behaviour. The legal basis is compliance with responsible gaming obligations and colbet's duty of care to players.

Platform Improvement and Analytics

To analyse aggregate, anonymised usage data to improve the colbet platform, optimise game and sports betting offerings, and enhance the overall player experience. Analytics data is processed in aggregated or pseudonymised form and does not identify individual players for this purpose.

Marketing and Promotions

To send you promotional communications about colbet bonuses, seasonal offers (such as BPL season promotions, Eid offers, or Pohela Boishakh specials), and new game launches — but only where you have given your explicit consent to receive such communications during registration or subsequently via your account settings. You may withdraw consent at any time by updating your communication preferences or contacting support.

4. Cookies and Tracking Technologies

colbet uses cookies and similar tracking technologies to deliver a functional and personalised platform experience. A cookie is a small text file placed on your device by the colbet platform when you visit. Cookies allow colbet to recognise your device across sessions, maintain your login state, remember your preferences, and gather aggregate analytics data.

colbet uses the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the colbet platform to function. They enable core features such as secure login, session management, and access to your account balance. Strictly necessary cookies cannot be disabled without affecting core platform functionality.

Functional Cookies

These cookies remember your preferences — such as your preferred language, display settings, and last-used payment method — so you do not need to re-enter them on every visit. Functional cookies are set only with your consent where applicable.

Analytics Cookies

colbet uses anonymised analytics tools to understand how players navigate the platform, which games and betting markets are most popular, and where technical issues occur. Analytics data is aggregated and does not directly identify individual players.

Security Cookies

These cookies support fraud detection and account security features, including identifying unusual login locations or device changes that may indicate unauthorised account access.

You can manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect your ability to use some features of the colbet platform. colbet does not use third-party advertising cookies or cross-site tracking cookies for behavioural advertising purposes.

5. Sharing Your Personal Data

colbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. colbet shares personal data with third parties only in the following limited and clearly defined circumstances:

Payment Service Providers

colbet shares necessary transaction data with payment processors including bKash, Nagad, Rocket, Upay, and card scheme operators (Visa, Mastercard) solely to facilitate deposits and withdrawals. Payment providers process this data under their own privacy policies and are bound by contractual obligations to handle it securely.

Identity Verification Partners

colbet may use third-party identity verification services to confirm your age and identity in compliance with its know-your-customer obligations. These partners process your identity documents under strict data processing agreements and are not permitted to use your data for any purpose other than verification.

Game Content Providers

Where you play games from third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — limited technical session data (such as a session token and bet history relevant to the game round) is shared with the relevant provider for the purpose of delivering the game. Game providers do not receive your full account profile or payment details.

Legal and Regulatory Disclosures

colbet may disclose your personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law, in response to a valid legal process, or to protect the rights, property, or safety of colbet, its players, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of colbet's business, personal data held by colbet may be transferred to the successor entity as part of that transaction. colbet will notify affected players of any such transfer via the platform or by email and will ensure that successor entities are bound by obligations equivalent to those in this Privacy Policy.

6. Data Retention

colbet retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

Active accounts: Personal data associated with your colbet account is retained for the full duration of your account's active status and for a period following account closure as required by applicable anti-money laundering legislation and financial record-keeping obligations.

Transaction records: Financial transaction records — including deposit and withdrawal history in BDT — are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements applicable to the jurisdictions in which colbet operates.

Support records: Records of customer support interactions and complaints are retained for a period of three years from the date of resolution, to support quality assurance and dispute management processes.

Marketing data: Where you have consented to receive marketing communications, colbet retains your marketing preferences until you withdraw consent. Upon withdrawal of consent, your data will be suppressed from marketing activities within a reasonable timeframe.

When personal data is no longer required, colbet disposes of it securely using methods appropriate to the sensitivity of the data, including secure deletion of digital records and secure destruction of any physical documents.

7. Data Security

colbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place at colbet include:

🔒 SSL Encryption

All data transmitted between your device and the colbet platform is protected by industry-standard SSL (Secure Sockets Layer) encryption. This ensures that your account credentials, payment information, and personal data cannot be intercepted in transit.

🛡️ Encrypted Password Storage

colbet stores all account passwords in encrypted, salted hash form. colbet staff cannot view your password in plain text. If you forget your password, it must be reset through the official account recovery process — it cannot be retrieved.

🔍 Fraud Detection Systems

colbet operates automated fraud detection systems that monitor account activity in real time for indicators of unauthorised access, unusual transaction patterns, or suspicious betting behaviour. Suspected security incidents trigger immediate review by our security team.

🏗️ Restricted Internal Access

Access to personal data within colbet is restricted on a strict need-to-know basis. Staff members access only the data necessary to perform their specific role. All internal access to sensitive data is logged and audited regularly.

📦 Secure Data Storage

Personal data is stored on secured servers with access controls, firewalls, and intrusion detection systems in place. Sensitive documents submitted for identity verification are stored in an encrypted document management system separate from general platform databases.

🔔 Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, colbet will notify affected players without undue delay and take all reasonable steps to contain the breach, assess its impact, and prevent recurrence.

Your role in security: While colbet invests heavily in platform security, you are also responsible for keeping your account credentials safe. Never share your colbet password with anyone, including individuals claiming to represent colbet support. Use a strong, unique password and log out fully after each session, especially when using a shared device.

8. Your Data Rights

As a colbet player, you have a number of rights in relation to the personal data that colbet holds about you. colbet is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact the colbet data team at [email protected] with a clear description of your request. colbet will respond within a reasonable timeframe and may need to verify your identity before processing your request.

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    Right of Access You have the right to request a copy of the personal data that colbet holds about you. colbet will provide this information in a clear, structured format. This right allows you to verify that colbet is processing your data lawfully and accurately.
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    Right to Rectification If any personal data colbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may also update certain account information directly through your colbet account settings.
  • 🗑️
    Right to Erasure In certain circumstances, you have the right to request that colbet delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. Note that colbet may be required to retain certain data for legal compliance purposes even following a deletion request.
  • ⏸️
    Right to Restriction of Processing You may request that colbet restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved or while you have objected to processing and colbet's legitimate grounds are being assessed.
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    Right to Data Portability Where colbet processes your data on the basis of consent or contract performance, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
  • 🚫
    Right to Object You have the right to object to colbet processing your personal data where the processing is based on legitimate interests. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.
  • 📧
    Right to Withdraw Consent Where colbet processes your data based on your consent — for example, for marketing communications — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

9. Minors and Age Verification

The colbet platform is strictly for individuals aged 21 years and above. colbet does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and identity verification process. Where colbet identifies or reasonably suspects that a registered user is under the age of 21, the relevant account will be suspended immediately and any balance associated with the account will be handled in accordance with applicable law and the colbet Terms & Conditions.

If you are a parent or guardian and believe that a minor has provided personal data to colbet without your consent, please contact the colbet support team immediately at [email protected]. colbet will investigate the matter promptly and take appropriate action, including deletion of the minor's data where applicable.

10. Changes to This Privacy Policy

colbet may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the services we offer. The date at the top of this document indicates when it was last updated. Where changes are material — meaning they significantly affect how your personal data is processed or your rights in relation to it — colbet will notify registered players via the platform interface or by email to the address on file with reasonable advance notice before the changes take effect.

Your continued use of the colbet platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you may close your account by contacting the colbet support team. Closing your account does not affect the lawfulness of any processing that took place while your account was active under the prior version of this policy.

For any questions about this Privacy Policy or the way colbet handles your personal data, please contact us at [email protected]. colbet is committed to resolving all privacy-related queries in a transparent and timely manner.

Your Data Is Safe with colbet

Now that you understand how colbet protects your personal data, feel free to explore the platform, review our other policy pages, or get in touch with our support team if you have any privacy-related questions.

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